Frequently Asked Questions
1. What is Creatives Mart?
Creatives Mart is your one-stop online shop for tools, resources, and inspiration designed to support creators of all kinds—whether you're just starting out or a seasoned pro. We offer a wide range of products tailored to help you thrive in your creative journey.
2. How do I place an order?
Placing an order is easy! Simply browse our website, select the products you want, and click "Add to Cart." When you're ready, proceed to checkout where you'll enter your shipping details and payment information. After confirming your order, you’ll receive an order confirmation email.
3. What payment methods do you accept?
We accept the following payment methods:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- PayPal
- Apple Pay
- Google Pay
4. Do you offer international shipping?
Yes, we offer international shipping! Shipping fees and delivery times vary depending on your location. During checkout, you'll be able to see the shipping options and estimated delivery time for your region.
5. How can I track my order?
Tracking information will be uploaded as soon as possible after your order is shipped. You can check the status of your order on our Track Your Order page by entering your order number and email address. You’ll receive an email notification with tracking details once your order is dispatched.
6. Can I change or cancel my order after placing it?
Orders are processed quickly, and we’re unable to guarantee cancellations or changes once an order is placed. However, if you need to modify your order, please contact us as soon as possible, and we’ll do our best to accommodate your request.
7. How do I return an item?
Returns are accepted within 14 days of delivery. If you're not completely satisfied with your purchase, simply visit our Returns & Exchanges page for detailed instructions on how to return your items. Please note that the returned item must be in its original condition and packaging. You will be responsible for return shipping costs.
8. Do you offer refunds?
Yes, we offer refunds on eligible returns. Once your returned items are received and inspected, we’ll notify you of the status of your refund. If approved, a credit will be applied to your original method of payment. Please allow 5-7 business days for the refund to process.
9. What if an item is out of stock?
If an item is out of stock, you can sign up for a restock notification on the product page. We’ll send you an email as soon as the product becomes available again. In the meantime, feel free to browse similar products or check back later!
10. Do you offer gift cards?
Yes, we offer digital gift cards in various denominations. These can be purchased directly from our website and will be delivered to your email. Gift cards can be redeemed during checkout for any products on our site.
11. Can I use a discount code on my order?
Absolutely! If you have a discount code, simply enter it at checkout in the “Discount Code” field. Your total will be adjusted accordingly. Please note that some promotions may have specific terms and conditions.
12. Do you offer free shipping?
We offer free shipping on select orders based on your location and the total value of your purchase. Look out for free shipping promotions or check our shipping policy for more details.
13. How do I contact customer support?
If you have any questions or need assistance, you can contact our customer support team via:
- Email: CreativesMartStore@Gmail.com
- Live Chat: Available on our website during business hours (Mon-Fri, 9 AM - 6 PM EST)
We’re here to help!
14. Do you offer creative resources or guides?
Yes! We believe in inspiring and empowering creators, so we offer a range of resources, including podcast, blogs, and tips for all types of creative professionals. Check out our Creative Blog and Resources page for articles and guides that can help you with your creative projects.
15. How can I stay updated on promotions and new products?
To stay up-to-date with the latest deals, product releases, and creative inspiration, sign up for our newsletter. You’ll receive exclusive offers, news, and updates directly in your inbox. You can also follow us on social media for the latest happenings!
Thank you for choosing Creatives Mart! We’re excited to be part of your creative journey. If you have any other questions, don’t hesitate to reach out—we’re always here to help!